Refund policy

7-Day DOA Product Guarantee

You will enjoy this guarantee if you receive a damaged, wrong or unusable item (quality issue caused). Please contact us within 7 days of receiving the package for a return authorization.

Once the product has been returned to our designated address, we can ship you a new item for free (we will refund the shipping cost of your return), or you can opt for a full refund.

14-Days Return Policy

If you are not satisfied with your purchase and the product is still in brand-new condition, we can arrange a partial refund which will include the item price minus the shipping costs and taxes duties (Round trip shipping costs and duties). 

If it is plastic sealed when you get it, it should remain plastic sealed. Some types of goods such as CIEMs and custom cables cannot be returned.

Please contact us within 14 days of receiving your order for a return authorization. (confirmed by shipping tracking history)

Notes:

Once the product has been opened, it is generally recommended that you resell it directly locally if it is not returned due to quality issues, or simply because you do not want the product you received. But if you have to return it, we will charge a 30% fee for resealing the product.

Items such as earplugs/holsters/cables are not covered by this guarantee due to hygiene reasons.

Refunds

We may refund you for the following reasons, 

  1. Returned items due to the policy of returns once we get them. 
  2. Order cancellation
  3. Other reasons. 

If you paid by credit card, It will arrive to you within 7 working days usually. The time will depend on the bank handling time. If you pay by PayPal, It will arrive to you within a few hours. If you didn't get the refund during the above lead times, write us to check the reason. 

The refunded amount may be slightly different from your original national currency payment due to Currency Exchange rates varying, BQEYZ is not responsible for the difference. 

There may be a transaction fee deducted by your bank when the order is canceled or refunded fully or partially, BQEYZ is not responsible for this if your bank charges you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged, refunded, or warranty.